Contact information
CONTACT INFORMATION
Last Updated: February 26, 2026
For any questions, concerns, or support regarding your order, our products, or our policies, please contact us using the information below. We are committed to providing excellent customer service and will respond to all inquiries as promptly as possible.
BUSINESS NAME
RV | Luxury Collectibles
CONTACT PERSON
Ran Vinokoor
EMAIL ADDRESSES
General Inquiries & Customer Support: ran.vinokoor@gmail.com
Order Support: ran.vinokoor@gmail.com
Returns & Refunds: ran.vinokoor@gmail.com
Privacy & Data Protection: ran.vinokoor@gmail.com
PHONE NUMBER
+972 52-525-5485
Business Hours: Sunday - Thursday, 9:00 AM - 6:00 PM (Israel Time / GMT+2)
Response Time: We aim to respond to phone inquiries within 24 business hours
BUSINESS ADDRESS
Neve Alon Street 13
Rehovot 7644913
Israel
WEBSITE
https://rv-luxury.myshopify.com
STORE INFORMATION
Business Type: E-commerce Retailer
Products: Premium Collectibles, Luxury Items
Primary Market: Israel
Shipping From: Israel
BUSINESS REGISTRATION
Operating from Israel, compliant with Israeli e-commerce regulations and consumer protection laws.
RESPONSE TIMES
We strive to provide timely responses to all customer inquiries:
• Email: Within 24-48 business hours
• Phone: Within 24 business hours
• Urgent Matters: Priority response within 24 hours
Please note: During weekends, holidays, and high-volume periods, response times may be extended.
CUSTOMER SUPPORT HOURS
Standard Business Hours:
Sunday - Thursday: 9:00 AM - 6:00 PM (Israel Time / GMT+2)
Friday: 9:00 AM - 2:00 PM (Israel Time / GMT+2)
Saturday & Israeli Holidays: Closed
WHAT TO INCLUDE IN YOUR INQUIRY
To help us serve you better, please include the following information when contacting us:
• Your full name
• Order number (if applicable)
• Email address associated with your order
• Detailed description of your question or concern
• Any relevant photos or documentation
• Preferred method and time for response
DEPARTMENT-SPECIFIC CONTACT INFORMATION
1. ORDER INQUIRIES
For questions about order status, tracking, delivery updates:
Email: ran.vinokoor@gmail.com
Subject Line: "Order Inquiry - [Your Order Number]"
2. RETURNS & REFUNDS
For return requests, refund status, exchange inquiries:
Email: ran.vinokoor@gmail.com
Subject Line: "Return/Refund Request - [Your Order Number]"
Please refer to our Return and Refund Policy for detailed procedures.
3. PRODUCT INFORMATION
For questions about products, availability, specifications:
Email: ran.vinokoor@gmail.com
Subject Line: "Product Inquiry - [Product Name]"
4. TECHNICAL SUPPORT
For website issues, account problems, technical difficulties:
Email: ran.vinokoor@gmail.com
Subject Line: "Technical Support - [Brief Description]"
5. PRIVACY & DATA PROTECTION
For data protection requests, privacy concerns, GDPR inquiries:
Email: ran.vinokoor@gmail.com
Subject Line: "Privacy Inquiry - [Your Request Type]"
Please refer to our Privacy Policy for detailed information.
6. BUSINESS PARTNERSHIPS
For wholesale inquiries, business partnerships, collaboration opportunities:
Email: ran.vinokoor@gmail.com
Subject Line: "Business Inquiry - [Your Company Name]"
7. PRESS & MEDIA
For media inquiries, press releases, partnership opportunities:
Email: ran.vinokoor@gmail.com
Subject Line: "Media Inquiry - [Your Organization]"
LEGAL NOTICES
For legal notices, complaints, or formal communications:
Email: ran.vinokoor@gmail.com
Subject Line: "Legal Notice - [Subject Matter]"
Address: Neve Alon Street 13, Rehovot 7644913, Israel
COMPLAINT RESOLUTION
We are committed to resolving any issues or complaints promptly and fairly. If you have a complaint:
1. Contact us using the information above with full details
2. Include your order number and supporting documentation
3. Clearly describe the issue and your desired resolution
4. We will acknowledge your complaint within 48 business hours
5. We aim to resolve complaints within 7-14 business days
If you are not satisfied with our resolution, you may escalate to relevant consumer protection authorities in Israel.
CONSUMER PROTECTION AUTHORITY (ISRAEL)
Ministry of Economy and Industry
Consumer Protection and Fair Trade Authority
Website: https://www.gov.il/en/departments/consumer_protection_and_fair_trade_authority
EUROPEAN UNION CUSTOMERS
EU customers have the right to use the European Commission's Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
FEEDBACK & SUGGESTIONS
We value your feedback! If you have suggestions for improving our products or services:
Email: ran.vinokoor@gmail.com
Subject Line: "Feedback - [Brief Description]"
SOCIAL MEDIA
Connect with us on social media for updates, promotions, and product launches:
(Social media links to be added when available)
MAILING ADDRESS
For written correspondence, returns, or legal notices:
RV | Luxury Collectibles
Attn: Ran Vinokoor
Neve Alon Street 13
Rehovot 7644913
Israel
LANGUAGE SUPPORT
Customer support is available in:
• Hebrew (Primary)
• English
ACCESSIBILITY
We are committed to making our website and services accessible to all customers. If you experience any accessibility issues or need assistance, please contact us at ran.vinokoor@gmail.com.
FRAUD PREVENTION
Important: We will never ask for your password, credit card CVV, or full credit card number via email or phone. If you receive suspicious communications claiming to be from Luxury Collectibles, please contact us immediately at ran.vinokoor@gmail.com.
EMERGENCY CONTACT
For urgent matters requiring immediate attention (order issues, security concerns):
Phone: +972 52-525-5485
Email: ran.vinokoor@gmail.com (Subject: "URGENT - [Brief Description]")
DATA PROTECTION OFFICER
For GDPR-related inquiries and data protection matters:
Email: ran.vinokoor@gmail.com
Subject Line: "DPO - Data Protection Inquiry"
POLICY INFORMATION
For complete information about our business practices, please review:
• Return and Refund Policy
• Privacy Policy
• Terms of Service
• Shipping Policy
UPDATES TO CONTACT INFORMATION
This contact information is current as of the date listed above. We reserve the right to update this information at any time. Any changes will be posted on this page with an updated "Last Updated" date.
VERIFICATION
This is the official contact page for RV | Luxury Collectibles. Please verify you are contacting us through official channels to protect against fraud.
THANK YOU
Thank you for choosing Luxury Collectibles. We appreciate your business and look forward to serving you. If you have any questions or concerns, please don't hesitate to reach out using any of the contact methods listed above.