Refund policy

ALL ORDERS

You are entitled to an exchange or refund within 21 days of your delivery date. The product must be returned in new condition and in original packaging. In the case of a refund, neither the original shipping cost nor the return shipping cost will be reimbursed. Refunds are issued once item is received by Keren Kopal. Keren Kopal is not responsible for lost packages by your carrier.

TO INITIATE A RETURN/EXCHANGE

Email sales@kerenkopal.com with subject titled "Return" or "Exchange" and include your name and order number in the email body. Order number can be found in your initial email receipt. We'll email you back within one business day with further instructions.